Recherche

I've been with the Group since 1988, and have changed post, site and even type of job several times. From defence to civil business, from naval and heliborne programme management to quality, I have seen a real variety of professional activity.

It was in March 2003 that the biggest change came, when I took over responsibility for operations at a Services and Support unit in Toulouse. In my view, to be successful, mobility has to be volunteered for, professionally and personally speaking. But your request has to be noticed. On this point, I think that human resources management in the Group has made progress in recent years, with some new career development tools. During a Professional Development Discussion, I said I was interested in moving, and a few months later my boss said that my request had been approved at a People Review meeting. I just had to find the right post.
I appreciated then to see that my professional file was circulated through the units. For mobility, the key factors for success are personal motivation and recognition from the company. to customers, anticipate their requirements, handle claims and requests quickly and efficiently, and provide regular, reliable information. To fully meet customers' expectations, the Group must be responsive and dynamic, constantly adjust its approach, offer global service level agreement and make intelligent use of new media. To stay in touch with customers, obtain direct feedback on action taken and contribute to the rapid development of services, appropriate methods and tools need to be applied, but values such as motivation and availability are also vitally important.